Privacy Policy – Healix Healthcare & Mental Health
1. Introduction
Healix Healthcare & Mental Health (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), and applicable US privacy standards.
2. What Personal Information We Collect
We may collect:
- Contact details (name, email, phone number) to provide services and respond to inquiries.
- Health-related information you voluntarily provide to support your care.
- Technical information such as IP address, browser type, and device data collected through cookies for website functionality and analytics.
3. Consent
By using our services or submitting information via our website, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw consent at any time by contacting us at admin@healixhealthcare.ca, subject to legal and contractual restrictions.
4. How We Use Your Information
- Provide virtual mental health services
- Communicate with you about appointments, services, or resources
- Maintain security and functionality of our website
- Comply with applicable legal and regulatory requirements
5. Cross-Border Data Transfers
Your personal data may be stored or processed in Canada and the United States. As such, it may be subject to the laws of these jurisdictions. We ensure that service providers maintain comparable protections for your data as required under Canadian law.
6. Google Fonts
Our website uses Google Fonts for consistent and accessible typography. When you access our website, your browser may load fonts from Google servers, which may collect your IP address. Learn more in the Google Privacy Policy.
7. How We Protect Your Information
We use administrative, technical, and physical safeguards including SSL encryption, secure data storage, and staff confidentiality protocols to protect your personal data.
8. Disclosure of Your Information
We do not sell your data. We may disclose information to trusted third-party providers who assist in operating our website or services under strict confidentiality agreements and only for the purposes described in this policy.
9. Your Rights
You have the right to:
- Access and request correction of your personal information
- Withdraw consent at any time
- File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you have concerns about our privacy practices
To exercise these rights, contact us at admin@healixhealthcare.ca.
10. Children’s Privacy
Our services are intended for individuals aged 16 and older unless under parental or guardian consent. We do not knowingly collect personal data from children under 16 without appropriate consent.
11. Changes to This Privacy Policy
We may update this policy periodically. We encourage you to review it regularly. Continued use of our services constitutes acceptance of any changes.
12. Contact Us
For questions about this Privacy Policy or our privacy practices, please contact:
Healix Healthcare & Mental Health
Email: admin@healixhealthcare.ca
13. Unprescribed Privacy Policy
If you are accessing services or content via Unprescribed, please also review their Privacy Policy here.
